What started with call centres almost three decades ago after globalisation has now bloomed into one of the most lucrative markets for outsourcing, all thanks to India’s mammoth pool of talent combined with state of the art infrastructure, friendly policies and lower labour costs.
Now, in 2022, India is still the global hub for the world to perform all kinds of skilled and complex tasks in various sectors such as Information Technology (IT), Business Process Outsourcing (BPO), Knowledge Process Outsourcing (KPO), and many more.
Here is why India has been the global leader and will keep being preferred choice for outsourcing:
1) Low-Cost Services
Developed countries have higher costs of living, which leads to higher costs of hiring working professionals. Hence, companies find it preferable to outsource tasks to developing and growing countries like India due to the lower workforce and infrastructure costs, while maintaining the same global standards of quality, excellence and timely delivery.
2) State-of-the-Art Infrastructure
Cities like Delhi, Bengaluru, Mumbai, Pune, Hyderabad and Gurugram have some of the best corporate structures and facilities out there with industry-specific infrastructure at lower costs to facilitate the outsourcing of some of the most complex and skilled job requirements without being limited by geographical challenges.
3) Highly-Skilled Talent Pool
India is home to some of the brightest minds out there in all the fields, and the large population ensures that more such young talent keeps coming through some of the best educational institutes with an emphasis on innovation, growth and productivity.
The workforce is fluent in English as well as their regional languages which serves as an added advantage.
4) Latest Tech Innovations
With the advent of the tech boom, India has become home to a plethora of innovations in the fields of technology, communication and methods of training the workforce with special emphasis on upscaling for the present and the future. This makes the Indian workforce and their advanced tech resources capable of handling all tasks with reduced costs and increased efficiency.
Written by Gagan Dhawan
